An incident is a record with a category, a severity, an owner and a resolution — never a chat thread that fades. Categories marked mandatory escalation cannot be closed by one person.
Internal Staff and coordinators only. A student or a host family never sees this list, not even the record they filed themselves.
Weeks earlier than a record: drift detection · Frühwarnung flags a trend while it is still a trend. A signal never becomes an incident by itself.
8 records · 5 open · 3 escalated · 1 with nobody on it
Ordered by what needs a person: escalated and open first, then severity, then the oldest of those.
5 records open
Logging an incident
Categories & defaults · Kategorien
CategoryOwnerEscalation
SafetyOn-callAlways
MedicalOn-callAlways
Placement breakdownCoordinatorAlways
HomesicknessCoordinatorIf repeated
AcademicSchool contactNo
Abuse or exploitationdbSafeguarding leadAlways
Conflict at homedbCoordinatorIf repeated
Rule violationdbCoordinatorIf repeated
Abuse and any record marked critical escalate in the database, not here — no setting on this page can turn that off. Rows marked db are categories the record accepts that the organisation has not given a policy line of its own yet.